FAQ | ||
Q1: | Is it all right to make customer's own brand name? | ? |
A: | yes,we can provide OEM service for customer | |
Q2: | Are you a manufactuer or trading company? | ? |
A: | we are manufacture and we have own tranding company | |
Q3: | Can you do the design for us? | ? |
A: | yes ,we can. but customer need to pay design fees,if bought a lot is free design | |
Q4: | How can I get a sample to check your quality? | ? |
A: | by Sample order | |
Q5: | Is the sample free,and How long can I expect to get the sample? | ?? |
A: | No free sample,but sample order have 15%off . Time depend on how far you are . | |
Q6: | Packaging & Shipping: | |
A: | depend on which place.normally by shipping.if customer have other request,we can bargain. | |
Q7: | What about the lead time for mass production? | ? |
A: | 3 DAYS | |
Q8: | What is your terms of delivery? | ? |
A: | FOB CIF CFR | |
Q9: | What's your payment term? | ? |
A: | 1 month | |
Q10: | When can I get the price? | ? |
A: | Within 12 hours | |
Q11: | Where is your company? | ? |
A: | ZHEJIANG province,taizhou city | |
Q12: | Where is your loading port? | ? |
A: | Normally is NINGBO SHANGHAI, we can accept other loading port | |
Q13: | How soon we can get email response from your team? | ? |
A: | Within 12 hours | |
Q14: | If we have some other product requirements that your page don't include, can you help to supply? | ,,? |
A: | yes ,we can. but customer need to pay design fees,if bought a lot is free design | |
Q15: |
Does your product have warranty service?
How long is the warranty period? |
?? |
A: | one years | |
Q16: | How long is the delivery period of the product? | ? |
A: | Depend on quantity,normally 1-10days | |
Q17: | What quality certifications do you have? | ? |
A: | ISO ,CE |