FAQ
1.Q: How about guarantee?
  A: within 1 year after goods is discharged in the destination. We will supply the consumables if it broken under normal using. For example, fuel cock,spark plug,recoil starter,etc

2.Q:What is the material of your products?
  A: Iron,Steel,plastic,etc.
 
3.Q:What is you deliver time ?
  A: Within 15-20days after got your T/T deposit.

4.Q: What certificates do you have for your engine and generator set accessories?
  A: There are ISO 9001:2008, CCC, CE, RoHS, etc.

5.Q: If I want to be your products distributor  in our country, what is your distribution policy?
  A: Bullpower welcomes everybody join us and distribute products worldwide. We can issue authority certificates and sign agreement with you accordingly.

Quality control

We are deeply aware quality is the only factor we could rely on. So we always focus on quality control for the whole procedure of production.

Before production

We produce the key parts so we could control the key parts quality when the spare parts are produced; for the spare parts we buy from our suppliers, we always set up a high quality standard, unqualified spare parts have no opportunity to come to our production lines, furthermore, we do spot inspections for all the purchased spare parts before they are allowed to put into use on our production lines. This could largely reduce the possibility of quality failures.

During production
We Have Technicians And Engineers To Carry Out Spot Inspections On The Production Lines. Once They Find An Unqualified Product, It Will Be Picked Out And Analyzed How The Quality Problems Occur And Work Out The Solutions And Avoid The Same Happen For The Future Production.

After Production

We Will Test Every Single Unit Of The Finished Product Before They Are Packed In The Cartons Or Plywood Boxes, This Is To Ensure All Products Are Qualified And With No Problem Before They Are Sent To Our Customers.

 Lead Time

Usually We Need About 30 Days For The Production After 30% Advance Payment Is Received. This Time Could Be Even Longer During Our Vacations Such As National Day Holiday, Spring Festival Holiday Or Busy Season Of Our Products. But Before Confirming The Order, We Will Inform Our Customers About The Delivery Time. All Confirmed Orders Will Be Based On Mutually Agreed Delivery Time And Other Articles.

Packing

We mainly have two patterns of packing, the one is carton + steel frame fixing, the other is plywood box packing. We would like to recommend our customers plywood box packing, because of the following advantages of plywood packing:

1.     Solid and reliable;

2.     Easy for unloading;

3.     Nicer looking outside;

4.     Won't transform and damage products inside.

Delivery & Transportation

There are mainly two ways of delivery, by sea and by train.

1.     By sea: its route is Chongqing-Shanghai-foreign ports of destination. It is the traditional way of shipping China's goods to other countries of the world. Chongqing has river ports, where the containers will be loaded onto river vessels and then going to Shanghai sea port. This way of delivery cost much less than delivery by train, but takes much longer time, normally double the time of sending by train.

2.     By train: Chongqing is connected by the railway of Chongqing-Xinjiang-Europe-called Yuxinou railway, it stretches out from southwest of China Chongqing to Duisburg via Xinjiang to Minsk, Hamburg, Moscow, Ukraine, Hungary, Slovakia, Czech Republic, Tehran, Istanbul and etc. Sending by train, the goods can reach to our customers nearly half of the time sending by sea.

Pre-sale service

After understanding the customers' real need for the products, if necessary, we will recommend to our customers with the most suitable models, and give professional suggestions. This could help our customers understand which models and functions suit him most, and avoid to choose the wrong models.

On-purchase service

After our customers confirm order and make the advance payment, our factory will start production which usually last about 30 days, during which we will communicate with customers and our production department regarding the detailed requirements on the orders, and finally confirm them before they are put into production. At the same time, we will make booking service and arrange with the shipping agent the time of loading containers. And then, we will load the containers.

 

After-sale service

We are going to offer following after-sale service after the goods are delivered:

1.     Prepare required documents for our customers, including bill of lading, certificate of origin, commercial invoice, and packing list.

2.     Contact and communicate with shipping agents if modifications of bill of lading is required by our customers.

3.     Send the original documents to our customers by air express once we make all of them ready and balance payments are received.

4.     Give professional suggestions regarding using, maintaining of the products purchased by our customers, and sometimes we need to guide the users for the first time use.

5.     Solve the problems or make constructional suggestions for the problems encounter them by our customers during their use.

6.     Receive claims of quality failures from our customers, and communicate with our team of engineers and identify whether they are production defects or not.

7.     Send replacement products or spare parts to our customers for the production defects products claimed to us.

 

Quality certification

Different countries have different requirement for minimum quality standards. If an item meets the minimum quality standard, we say it is qualified, otherwise it is unqualified. How to make qualified products? We use ISO quality management, and quality standard we set up according to customers' need. We have received CE certificates since the very beginning of our export business. CE does not only act as the quality standard of customers from European countries, but also plays a key role when we carry out our production activities. If not specified, we will produce our products based on CE quality standards.

 

Guarantee

We offer 12-month guarantee for all the products and spare parts we sold to our distributors or business partners since the date of bill of lading, during which our distributors or business partners could submit a claim once any production defects are found during selling or using. Any production defects claimed beyond the 12-month period will be considered giving up the right of guarantee.