Q1:Is your company a trading one or a factory?
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A1:Our factory produces goods directly. We have focused on the development and manufacturing of physical and environmental testing equipments for 18 years,besides,we have export experience of six years.
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Q2:What about the quality of services and products?
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A2:Berore shipping and delivering the goods,each product must be tested and tested for 100% .
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Products using training: we would provide a training video of each product in order to show you how to install and operate.
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All products meet the standsrds of ISO, ASTM, AATCC, BS, EN, DIN, JIS, GB and other requirements.
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Q3:How long is the delivery time?
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A3:Usually about 15 to 25 days.If we have stock, we can arrange the shipment within 3 days.
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Kindly note that our producing and delivery time depend on specific item and the number of it.
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except for the special customization.
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Q4:Distance transportation, the packaging is strong enough?
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A4:Packing: the first layer uses bubble film ,and the second layer uses vacuum film.We take away the air so as to make a vacuum environment after packing,which can avoid the problem of rust on the rough sea,and the outer packing using standard wooden cases.
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Q5: What is the mode of payment?
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A5: Generally we use telegraphic transfer,inculding 50% deposit and 50% before shipment.Other payment methods can be negotiated.
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Q7:How warranties and after-sales services?
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A7:Our products have 18-month warranty.
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Life-long free technical support, be video through email.Besides, we can help you to repair your problem controller , even it's not from our factory Produce.
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What you need to do is to send us the controller.
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Outside the warranty period, professional after-sales service team will provide the perfect technical support, and help customers to solve problems when using our products, deal with guest problems and complaints, and in a professional and timely.
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